What is it?
The Freedom of Information Act came into force in January 2005. It provides individuals and organisations with the right to request access to our recorded information. The aim is to make us more open and accountable.
It covers all recorded information held at the time of the request, regardless of how old it is.
For more details please see our Freedom of Information Act Policy [PDF, 265Kb].
What information can I ask for?
You can request access to any general information held by the council.
What information is not covered?
Environmental information and requests for personal information are not covered under the Freedom of Information Act. Please see our Environmental Information Regulation pages for details of how to request environmental information and our Data Protection Act pages for details of how to request personal information.
How do I request information and will there be a charge?
Your request must be in writing.
Please check our online publication scheme before making your Freedom of Information Request as many popular requests are already included.
View our Publication Scheme
if you didn't find what you need then you can complete your Freedom of Information Request online.
Make an Freedom of Information Request
More details can be found in our guidance notes [PDF, 26Kb] and our Information Charging Policy [PDF, 232Kb] along with any charges that could apply.
Can I re-use the information?
Please see our Re-use of Information Policy [PDF, 253Kb] for more information.
If you require assistance to make your request:
If you need assistance in making your request in writing please call our Customer Contact Centre on 01724 297000.
What to do if you are not happy
We aim to comply with the Freedom of Information Act by responding promptly and correctly. However, if you have an issue or would like to make a complaint, please see our Information Complaints page.