5 December 2017
The North Lincolnshire Clinical Commissioning Group (CCG) and Thames Ambulance service have assured the North Lincolnshire Health Scrutiny Panel that if no further improvements are made, action will be taken.
The North Lincolnshire Health Scrutiny Panel met yesterday at the Civic Centre in Scunthorpe where representatives of the CCG and Thames Ambulance Service told the Panel that new systems have been put in place to improve the service.
The service provides patient transport to thousands of eligible North Lincolnshire residents, taking them to and from hospital and surgeries for treatment.
Holly Mumby-Croft, Chairman of the North Lincolnshire Health Scrutiny Panel, said:
“We were told that improvements are being made and that systems had been put in place to improve further. This is clearly not happening, ward councillors are still getting complaints. It’s just not good enough.
“Ultimately, the responsibility lies with the CCG and they have today given assurances that they are doing everything they can to improve the service and have promised to report back at the end of January next year.
“It is not within the council’s power to take action, the role of Scrutiny is to ensure that our residents are receiving the service they deserve. They are clearly not and I will be seeking further assurances if things do not improve.”