Part three of the Environmental Protection Act 1990 requires councils to take reasonable steps to investigate and, if appropriate, take formal action on justified complaints of statutory nuisance.
If you make a complaint, we aim to contact you within two working days, either by letter, by telephone, or by visiting you at home.
If we find that a complaint of Statutory Nuisance is justified we will issue an abatement notice. This will be served on the person responsible or the owner/occupier of the premises (as appropriate). The notice orders them to stop the nuisance.
Failure to comply with an abatement notice is an offence. It may result in legal proceedings and if found guilty of an offence the maximum fine is £20,000 and/or six months in prison.