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Contact us with Compliments, Comments and Complaints

Contact us with Compliments, Comments and Complaints

We make every effort to make sure that our services are of the highest standard. It is important that we understand the views of the people who use our services to ensure that these standards are maintained and that we continue to improve.

It is always good to know when people have had a positive experience of our services and this helps us to understand what works well. We would encourage you to give us your comments and suggestions. Hearing about services from the viewpoint of people who have experienced them provides us with valuable insight.

We also want to hear from you if you have a complaint to make or if you have any concerns about the service we have provided. We want to ensure that our services work well for people, but we recognise that from time to time people may not receive the standard they expect. When this happens we want to know so that we can put things right.

How to make your complaint

Your complaint can be made to:

  • the people who provide you with the service you are complaining about

  • any of our council or local link offices

  • by letter, telephone or e mail to our Representations Manager

Online complaints form   


Contact details


01724 296426

Representations Manager
Hewson House
Station Road
DN20 8XJ

Opening hours

Monday to Friday 9am - 5pm

Friday 9am - 4:30pm

Last updated: 13/08/2015