Keeping us informed
If you are claiming housing benefit or a council tax reduction you should tell us as soon as possible if you, or anyone you live with, has any of the changes of circumstance listed below:
- A change of address
- Someone moving in with you
- Income changes (including wages, pensions, benefits, maintenance)
- Changes to savings and investments
- Income Support or Jobseeker’s Allowance starting or stopping
- A change from Jobseeker’s Allowance (contribution-based) to Jobseeker’s Allowance (income-based)
- A dependent child leaving full-time education
- Rent changes (for housing benefit claims only)
- Going abroad or being away from home for more than two weeks
You must tell us within one calendar month of a change happening, or you may lose some of your entitlement and we may pay you the wrong amount. If we pay you too much, you will have to pay this back.
To tell us about changes in your circumstances use our online form:
Tell us about any changes
When a change has been reported that is likely to reduce the amount of entitlement, housing benefit payments will be suspended as soon as possible to avoid overpayment. Notice of the suspension will be sent to you and the landlord, if they are receiving the payments directly from us. Payments will begin again, if you are still entitled, as soon as the change in circumstance has been assessed and the new entitlement has been calculated.
You can ask us to suspend your housing benefit payments if you have had a change that you expect will lower your entitlement amount. This could stop us from overpaying you. To do this call the Benefit Team on 01724 297000.
If you are unsure what difference a change might make to your payments you can get an estimate using our online calculator.