In December 2013 we carried out a survey asking how satisfied customers were with the service, including accessibility and locations. One-hundred questionnaires were handed out to customers and 98 were returned. This is what was said about the service:
"A service given with care and compassion and well guided all through"
"Lovely people. Thank You"
"Staff were very pleasant and efficient; thanks to them all - the closure of the Brigg service was a disappointment"
"Thank you lot. You’re very helpful in the way you talk!"
"Very sympathetic and efficient department"
"Thanks for all your help"
"Everybody bent over backwards to help, very impressed"
"Extremely helpful and kind staff"
"Straightforward procedure and I was given clear guidance on follow on procedure"
"Very impressed with phone enquiry and help received"
"I found all the staff pleasant and polite, very professionally done"
"Professional and caring staff"
"I found the lady who helped me was very informative and friendly and explained everything well"
"Was very pleased with the quick service I received and the very polite staff"
"Endless waiting on the phone as our first contact, so used email and were satisfied with the service"
"Visit was fine – met my expectations "
"First class service"
What we have done based on the comments
All staff have scripts to follow to ensure everyone is advised what they need to bring to appointments.
Whilst we no longer make regular out station visits to Brigg, Barton or Winterton, we do offer an outreach service and will attend any Local Link office to assist anyone needing to register.
Telephone waiting times are being monitored.
Customer care training is on-going and we aim to maintain a consistently high standard at all times.