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Collection dates and missed bin or box collections

Collection dates and missed bins or boxes

Your bin and box collections

To find details of the next five collections of each container type, please enter any part of your address here and use the scroll bar and 'more results' button to find your property. 

Bank holidays

Over bank holiday periods your waste and recycling collection dates may vary. Please check your collection dates carefully to make sure you don't miss your collection.

 

Missed bins

If your bins have been missed please be aware that we will carry out the following checks

•In cab
•Crew reports 
•CCTV
•Tracking

These will be to check if the bins were out on time or any issues with the bin have been logged as to why it was not collected e.g. contaminated or too heavy, before we will return.

 

 What can I put in my bins, boxes and bags?

Visit our bins, boxes and bags page to find out what you can put in them.

Putting your bin out for collection

Please put your wheeled bins, boxes, textile bag and small electrical items out by 7am at the curtilage of the property on your collection day. 

We provide an assisted collection service for residents who are unable to present their bins, boxes and bags for emptying.

Returning your bin/boxes

We request that you return your empty bins and boxes to your property after they are collected.  Do not leave your bin on the highway/pavement as under the Highways Act 1980 it is an offence to obstruct the highway including pavements.

Reporting a missed bin or box collection

  Before you report a missed collection

Remember to ask yourself the following questions;
•Was your bin/box out at the correct time? (Containers should be presented by 7am on your collection day)
•Was it out on the correct day?
•Was your collection day affected by a bank holiday this week?
•Did your bin/box contain the correct material?

Please do not report a missed bin until after 4pm on your collection day unless your adjacent neighbours either side have been emptied as the crew can still collect till 6pm.

If your bins have been missed please be aware that we will carry out the following checks

•In cab
•Crew reports 
•CCTV
•Tracking

These will be to check if the bins were out on time or any issues with the bin have been logged as to why it was not collected e.g. contaminated or too heavy.  

If after all checks have been done and that the bin was missed by the crews then we will return within 3 working days.   

If you still believe that your containers have not been collected through no fault of your own, please complete the form below and we will investigate this fully. 

Report a missed bin or box collection    

 

 

What can I put in my commercial bins?

Visit our commercial page to find out what you can put in them.

Putting your bins out for collection

Please put your commercial wheeled bins out by 6am at the curtilage of your commercial premises on your collection day. 

 

Returning your bins

We request that you return your empty bins to your commercial premises  after they are collected.  Do not leave your bins on the highway/pavement as under the Highways Act 1980 it is an offence to obstruct the highway including pavements.

Reporting a missed bin collection

 

Before you report a missed collection

Remember to ask yourself the following questions;
•Was your bin out at the correct time? (Containers should be presented by 6am on your collection day)
•Was it out on the correct day?
•Was your collection day affected by a bank holiday this week?
•Did your bin contain the correct material?

If your bins have been missed please be aware that we will carry out the following checks

•In cab
•Crew reports 
•CCTV
•Tracking

These will be to check if the bins were out on time or any issues with the bin have been logged as to why it was not collected e.g. contaminated or too heavy.  

If after all checks have been done and that the bin was missed by the crews then we will return within 3 working days.   

If you still believe that your containers have not been collected through no fault of your own, please contact the commercial helpline on 01724 297848. 

  

 

Recycle for North Lincolnshire

Contact details

wastemanagement@northlincs.gov.uk

Customer Contact Centre:

01724 297000

Waste Services Depot
Cottage Beck Road
Scunthorpe
North Lincolnshire
DN16 1TS

Opening hours

Monday to Thursday: 8.30am to 4.30pm

Friday: 8.30am to 4pm

Last updated: 12/06/2018