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Bins, waste and recycling - frequently asked questions

Bins, waste and recycling - frequently asked questions

1.  Can I get a larger recycling bin?

2.  What can I recycle in my boxes and bins?

3.  Where can I recycle other materials not collected at home?

4.  How can I find out when my box and bin collection dates are?

5.  Where do I present my bins and boxes for collection?

6.  I am unable to move my bins or boxes out for collection. What can I do?

7.  My box/bin has been lost/stolen/damaged. Can I get a replacement?

8.  I have just moved into a house and there are no bins or boxes at the property

9.  My box/bin has not been collected - report a missed bin

10. Why was the extra waste at the side of my bin not collected?

11. I have a bulky item that I cannot fit in my bin, what can I do with it?

12. Can I recycle my unwanted electrical items?

13. Can I take my van to one of the Household Recycling Centres?

14. Does the council collect clinical waste that I cannot put in my general waste bin?

15. Why can't I put fruit and vegetable waste, and biodegradable bags in my brown bin?

16. Do I need to rinse out tins, cans, glass bottles and jars?

17. Can I put shredded paper in my blue box?

18. Why can't I put plastic bags in the burgundy bin?

19. I have extra tins/glass/paper that will not fit in my recycling boxes. Can I put out extra?

20. Does the council sell home composters?


Answers

Q1. Can I get a larger recycling bin?

Yes. If you are happy to reduce the size of your general waste bin you can either have a larger burgundy bin (for plastic, cardboard and cartons) or a larger brown bin (for garden waste). For further details see our larger recycling bin page.

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Q2. What can I recycle in my boxes and bins?

Please take a look at our bins, boxes and bags page.

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Q3.  Where can I recycle other materials not collected at home?

You can take a wide variety of materials to the Household Recycling Centres or to one of the community recycling centres found across North Lincolnshire.  For information on materials take a look at A to Z of waste and recycling.

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Q4.  How can I find out when my box and bin collection dates are?

Please visit our our collection dates and missed bins page to search by postcode, or request a new calendar.

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Q5.  Where do I present my bins, boxes and bags for collection?

Please present your bins, boxes and bags at the edge of your property, where it meets the pavement by 7am on the day of collection.

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Q6.  I am unable to move my bins or boxes out for collection. What can I do?

If you have a physical/medical condition/infirmity/a temporary injury/pregnancy leaving you unable to present your waste for collection, and there are no able bodied occupants at the property, you can request an assisted collection. Once approved you will receive an assisted collection for all bins, boxes and bags. To apply visit our assisted collection service page fill in the online form.

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Q7.  My box/bin has been lost/stolen/damaged. Can I get a replacement?

Yes. Boxes and bins are provided initially to new residents free of charge. On the first occasion we will provide a replacement box or 140 litre bin free of charge to replace lost or stolen containers. There will be a charge for any further replacements. Damaged recycling boxes are replaced free of charge.  Bins are covered by a ten year guarantee, if your bin is damaged and no longer guaranteed we will replace it with a free 140 litre bin. There is a charge for replacement 240 litre general waste bins.  If your bin is still covered by the guarantee then it will be replaced (like for like) free of charge.

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Q8.  I have just moved into a house and there are no bins or boxes of the property.

New residents are entitled to a 140 litre general waste bin, burgundy and brown recycling bins, blue and green kerbside recycling boxes and a textile sack free of charge.  To request any containers please fill in the request for a new bin form.

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Q9.  My box/bin has not been collected - report a missed bin

Please report a missed bin or box online with our missed bin form, or contact the Customer Contact Centre.

For more information, or to check you collection dates, please view our Collection dates and missed bins or boxes page.

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Q10. Why was the extra waste at the side of my bin not collected?

It is council policy not to collect excess waste with any of the bins under any circumstances. This is to ensure that all residents receive a fair and equal service, and to safeguard the health and safety of the crews. If you have extra waste or recycling it can be taken to one of the Household Recycling Centres. Extra recycling can be taken to the community recycling centres found across North Lincolnshire.

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Q11. I have a bulky item that I cannot fit in my bin, what can I do with it?

If the item is still in good condition, see our furniture reuse scheme page for more information. We do offer a bulky item collection service. You can also take large items to one of the Household Recycling Centres

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Q12. Can I recycle my unwanted electrical items?

Yes. Small electrical items can be recycled at the kerbside alongside the blue and green boxes. Please see our bins, boxes and bags for more information.  Larger electrical items can either be taken to one of the Household Recycling Centres or use the bulky collection service.

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Q13. Can I take my van/pick-up to one of the Household Recycling Centres?

All vans/pick ups/commercial type vehicles and large trailers 1.8m x 1.2m (6'x4') or over require a permit to use the sites, providing the applicant can demonstrate that the vehicle will be used to deposit household waste only. 

Vans and flat bed pick ups over 3000kg, signwritten vehicles and hire vehicles (hire vehicles maybe eligible for a house clearance permit) and not permitted to apply for a permit or use any of the sites.

Permits are not required for cars and trailers smaller than 1.8m x 1.2m (6 feet x 4 feet).

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Q14. Does the council collect medical/clinical waste that I cannot put in my general waste bin?

Yes. Please visit our medical waste page for more information.

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Q15. Why can't I put fruit and vegetable waste, and biodegradable bags in my brown bin?

As a result of changes in advice received on the treatment of food waste from domestic kitchens, we are unable to accept fruit and vegetable waste in the brown bin.  No bags can go in the brown bin as they cannot be composted. Although biodegradable bags are available, the bags take too long to decompose, and they are more suited to be used in home composters.

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Q16. Do I need to rinse out tins, cans, plastic bottles, glass bottles and jars?

Yes please. We ask that residents rinse out all glass bottles, jars, tins, cans and aluminium foil for hygiene purposes. This will prevent smells developing.

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Q17. Can I put envelopes or shredded paper in my blue box?

Envelopes cannot be completely recycled due to the adhesive strip that seals them, and because many contain a plastic window. The glue and plastic interferes with the recycling process and can affect the quality of the recycled paper. Keen recyclers can remove both the window and the adhesive strip and recycle the rest of the envelope. Shredded paper can be recycled in the blue box. We recommend that you wrap any shredded paper in sheets of newspaper to reduce the chance of it being blown from the box or put it in a carrier bag tied up.

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Q18. I have extra tins/glass/paper that will not fit in my recycling boxes. Can I put out extra?

Yes. Excess paper can be presented in a carrier bag alongside your blue box. Additional cans and tins will be accepted in a carrier bag next to your green box. Please do not present any glass bottles or jars in a bag as the crews will not collect them.

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Q19. Why can't I put plastic bags in the burgundy bin?

The facility where the materials from the burgundy bin are taken cannot recycle these items. Most large supermarkets now have recycling bins where plastic bags can be taken for recycling.

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Q20. Does the council sell home composters?

Yes. Please visit our composting page to find out how to buy a subsidised composter.

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Recycle for North Lincolnshire

   Contact details

Opening hours

Monday to Thursday: 8.30am to 4.30pm

Friday: 8.30am to 4pm

Last updated: 03/01/2017
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